As technology has become an integral part of most businesses, increasingly organisations have recognised an agile IT infrastructure is essential to their success going forward. As discussed in previous posts, due to the new normal market conditions IT organisations need to meet business requirements quickly. However, that’s no longer enough. IT organisations also need to develop the capability to anticipate upcoming business trends and adjust their posture accordingly. Organisations that recognise this need, are actively seeking to reduce the “Human Latency” factor and streamline their processes wherever possible.
I have come across several organisations recently where the need for automation hasn’t been fully recognised resulting in a situation where manual tasks, configurations and other pesky and repetitive non-value adding activities, take time resulting in delays, generating errors and inconsistencies. The following issues feature in such organisations.
- The culture of hoarding and general over-provisioning of resources is pervasive leading to lack of efficiency.
- Lines of businesses and various departments tend to bypass IT and provision their own infrastructures leading to loss of control.
- Unauthorised use of public and private cloud resources is the norm and often unknown to IT, leading to potential loss of valuable intellectual property.
In contrast, enterprises that are moving forward with automation investing in technologies such as vRealize Automation from VMware, have moved significantly towards:
- Transforming their culture to that of just-in-time and just-right provisioning and consumption model.
- Self-service and on-demand access to resources leading to a better “churn-rate” in resource usage improving asset utilisation.
- Getting out of the way of business agility while retaining full control.
- Transforming the IT organisation from builders of infrastructure to broker of services and innovation centres of excellence.
In order to successfully move towards a X-as-a-Service delivery model, businesses will need to re-engineer their internal processes and in some case restructure their teams. Without this, automation aspirations can prove extremely costly and potentially not feasible. This is not necessarily a problem technology alone can fix.